Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in perfect condition, and in its original packaging (including all accessories and documentation). You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@litolite.com. Please do not return items without contacting us first. Unsolicited returns will not be accepted.
Return address:
Litolite Srl
Via Don Giuseppe Tescaro 16
36060 Romano d’Ezzelino, Vicenza, Italy
info@litolite.com
Return Shipping Costs
- Customers are responsible for the cost of return shipping, unless the item is damaged or incorrect.
- Original shipping costs are non-refundable.
Non-Returnable Items
- Customized or made-to-order items (e.g. special finishes, engravings, unique dimensions)
- Final sale items
- Gift cards
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours with your order number and clear photos. If approved, we will cover the return costs and offer a full refund or replacement.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please place a new order after your return is accepted.
EU Right of Withdrawal
If your order is shipped within the European Union, you have the legal right to return your item within 14 days, for any reason and without justification — provided the item is in original condition and packaging.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. Please note it may take additional time for your bank to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@litolite.com.